Terms of Service

Jitra is provided by PT Jitra Tekno Laisaka, located at Gempol Tengah, Sukamakmur, Telukjambe Timur, Karawang, Jawa Barat, Indonesia (“Jitra”, “we”, or “us”). These Terms govern the website, platform, applications, APIs, and related services that refer to them.

These Terms apply when accepted through registration, ordering, or another lawful acceptance process. If acting for a company or organization, you represent that you are authorized to bind it. You must have legal capacity to enter into an agreement.

Jitra is a GPS tracking platform for monitoring location, trip history, status, and related Object information through available features and plans. An Object is a vehicle, asset, or tracking entity registered in Jitra and connected through a compatible device or supported data source.

Access and usage limits depend on the applicable plan, add-ons, quotas, and order. Not every device, sensor, network, or feature is supported by every plan or application.

Provide accurate information, protect your credentials, and manage the users you authorize. Organization administrators are responsible for access settings, notification recipients, integrations, and data use within their authority. Report suspected unauthorized access to support@jitra.app promptly.

Your account-security responsibilities do not remove Jitra's security obligations under applicable law.

You must have the authority and lawful basis required to track Objects or process other people's data. Provide required notices and obtain consent where required. Ownership of a vehicle or device does not, by itself, justify every form of tracking.

Do not use Jitra for stalking, unlawful tracking, unauthorized data access, malware distribution, service disruption, circumvention of security or usage limits, or other unlawful activities. Security testing and system access require appropriate authorization.

The applicable offer or checkout identifies the plan, Object quantity or quota, add-ons, period, price, currency, taxes, and related charges. Review these details before agreeing to pay. Free access is subject to available plan limits and does not include all paid features.

Charges are based on the accepted order or subscription, not solely on whether a device is online or the service is being used. Test compatibility and configuration before purchasing where needed. Support is provided by email.

Order changes, quota increases or reductions, upgrades, downgrades, and billing adjustments follow the details disclosed before confirmation. This general clause does not constitute acceptance of a new charge.

Pay the amount due by the deadline shown at checkout or on the invoice. Renewal and automatic collection apply only where disclosed in the order and authorized as required by law. A subscription period and authorization to debit a payment method are separate matters.

A payment provider or merchant of record identified at checkout may process the transaction. Its terms apply within its role without limiting your mandatory rights. Check the applicable payment currency, taxes, and conversion charges before paying.

Failed or overdue payments may result in restrictions or suspension under the disclosed terms and applicable law. Restricted access does not, by itself, remove valid payment obligations or guarantee continued retention of all data.

Request cancellation of renewal through the available subscription-management channel or by emailing finance@jitra.app from your registered account or billing address, identifying the relevant Organization or invoice. Do not send passwords or payment-card details.

Cancellation takes effect according to the period and ordering terms previously disclosed. Unless otherwise lawfully agreed, cancellation stops the next renewal and paid access continues until the end of the paid period, except where you request earlier closure or lawful suspension grounds apply. We confirm cancellation status by email or through the service.

Deleting an application, disconnecting a device, deleting an Object, or stopping use does not, by itself, cancel a subscription. Account closure is separate from cancellation of renewal.

Jitra does not offer a money-back guarantee. To the extent permitted by law, a change of mind, non-use of a service supplied as ordered, or cancellation before a paid period ends does not, by itself, create a right to a refund or a pro-rata refund for the remaining period.

This does not restrict mandatory consumer rights or legally required remedies, including where services are not supplied as agreed. Duplicate payments, billing errors, and charges after effective cancellation will be investigated and corrected in accordance with the findings and applicable requirements.

Contact finance@jitra.app with the transaction or invoice reference and a description of the issue. Resolution may involve a billing correction, refund, or another remedy appropriate to the circumstances, lawful agreement, and applicable law. These Terms do not remove your right to use legally available dispute channels.

Device purchases, SIM purchases, and device rental are also subject to the relevant order, warranty, marketplace terms, or separate agreement. These software Terms do not remove rights relating to those transactions.

Tracking depends on devices, configuration, satellite reception, connectivity, data sources, operating systems, and third-party services. Locations, statuses, events, notifications, and webhooks may be delayed, incomplete, or inaccurate.

Jitra is not an emergency service and does not guarantee theft prevention, safety, or vehicle recovery. Do not rely solely on Jitra data for safety-critical decisions. These limitations do not excuse Jitra from supplying the service as agreed and required by law.

You retain the rights to data you lawfully own or control. Using Jitra does not transfer data subjects' personal-data rights to you or to Jitra.

You authorize processing necessary to provide, secure, maintain, and support the services, in accordance with the Privacy Policy and applicable data-processing arrangements. Rights in Jitra software, trademarks, and materials remain with their respective owners. You receive a limited right to use the service under your subscription and these Terms.

History retention follows the applicable plan, add-ons, and disclosed rules. Account, billing, security, and backup retention may differ as explained in the Privacy Policy.

Plan changes, subscription expiry, and account closure may reduce available data. Use available export functions or contact support about applicable options before making a change. Do not assume that data can be recovered after lawful deletion under the retention rules.

We may maintain or change the services for security, compliance, and operational reasons. Material service or price changes will be notified before taking effect as required by law and the applicable agreement. This general provision does not authorize unilateral reduction of paid-period obligations in disregard of mandatory user rights.

Access may be restricted or terminated for material breach, security risks, unlawful use, legal requirements, or overdue payment. Action must be proportionate; notice and an opportunity to remedy will be provided where appropriate and permitted. Immediate action may be necessary to prevent harm or comply with law.

Each party is responsible for its obligations under the agreement and applicable law. To the extent permitted by law, Jitra is not responsible for indirect or consequential losses for which it is not legally responsible.

Nothing excludes or limits liability for fraud, wilful misconduct, gross negligence, or other obligations to the extent such exclusion or limitation is prohibited by law. Mandatory consumer rights and remedies remain unaffected.

An order or specifically agreed written contract applies to the transaction it covers; a valid data-processing arrangement governs its data-processing subject matter. No document overrides mandatory law.

We notify material changes, their effective date, and any acceptance action required by law. Publishing a new version does not automatically make it retroactive. The Privacy Policy explains data processing and is not marketing consent.

These Terms are governed by Indonesian law without removing mandatory protections applicable to you. Please first raise a complaint so that we can seek an amicable resolution. This does not restrict access to courts, dispute-resolution bodies, or regulators with jurisdiction under applicable law.

PT Jitra Tekno Laisaka — Gempol Tengah, Sukamakmur, Telukjambe Timur, Karawang, Jawa Barat, Indonesia. Legal: legal@jitra.app. Support: support@jitra.app. Billing: finance@jitra.app.